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Found 5 results

  1. Hello, When defining a label in a progressive capture it seems to default to a faded grey, it is trying to be less prominent than the rest of the text. I understand that it is intended to not take focus away from the question however there are instances where the label is delivering information that needs to be equally or more prominent. Currently, I can work around this by using markup but it would be more practical if there were an option within the label to pick between alert (red/bold), bold and basic (grey). I have not yet needed a label to present information in grey, only needed it to show prominently so thus far I have needed to manually set markup for every label, this would certainly save time. Many thanks!
  2. When using the Preview UI and viewing a Organisation record the custom field labels are duplicated when there is no value in the field itself. Cheers Martyn
  3. Do you have a document or sheet (preferably a PDF) published anywhere with a full list of icons in order of their position on the 284 page selection menu? I'm finding the search isn't very good and would be easy to just whizz through a sheet then be able to go and find them. Regards, Mike.
  4. We are in the process of trying to convince one of our other service desks in our wider group to migrate to our Hornbill Service Manager Instance from 'Salesforce Desk'. One of the features they use extensively and is one of the blocking issues, is there ability to add multiple tags/labels to there requests which they then use as part of there process for identification and searching/selection. As Requests can have multiple tags/labels associated with them and they are not necessarily sequential nor singular we cannot utilise sub states to emulate them. Example screen shot below show how these are presented, with them being coloured coded and appended in front of the subject line. Are there any plans to offer a similar Tag/Label facility in Service Manager? If not can we raise this as an enhancement to provide the following:- Admin Tool - Setup Tags/Labels and assign colour coding. Requests - Add/Remove Tags/Labels from predefined list. Request List - add as additional column for display Request List Views - add as an additional field criteria. Cheers Martyn
  5. @Steve G Could the current 'Create Issue' node be updated to allow the passing of 'Labels' when creating an issue. The current 'Desk' implementation I am trying to replicate as part of moving a new part of the business over to Hornbill inserts the hyperlink back to the original 'Desk' case in as a label in creation of the case in JIRA. Cheers Martyn
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