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Roles: I would like to remove the permission to Resolve Requests when there are outstanding Activities


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I want a custom role for my Senior Service Desk people. They keep Resolving Requests that still have Assigned Activities. They tell me they don't want this executive ability so they don't make this mistake.

However, I am just not sure which aspect of the Service Desk Admin Role (assuming it's that) I would need to remove in a custom role to do this; and if there would be any unintended consequences.

Wiki page doesn't have that much detail: Service Manager Roles - Hornbill

This is is the Service Desk Admin Role. I wondered if this ability comes with, for example, the "Cancel Incidents" or the "Reopen Incidents" kind of Rights; since there is not one called "Resolve with Activities Open"!


Can anyone advise please?


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