log job form Power Virtual Agent/PowerAutomate

[davidrb84]

Hi,

We have an automated chat bot service that is used by our staff and student populations.

Currently if it's unable to resolve an issue for a user, it sends a generic email to our service desk to have it logged.

I would prefer if we could find a way to have this logged in real time via the api, which would then in theory enable the user to receive positive feedback and a reference number.

Has anyone managed to log a ticket via the API using power automate?

 

[Steve G]

Hi @davidrb84,

Sure have  Take a look at the example PVA here: https://github.com/hornbill/hornbillPowerVirtualAgent

There are Power Automate flows contained within the solution that do exactly what you need. You need a subscription that allows for the use of premium connectors within Power Automate though, as the flows make use of the HTTP Request connector to make the calls into Hornbill, and this is a premium connector.

Note: we're releasing an update to the PVA in the next few days, with an additional flow to assist in the identification of your chatbot users against your Hornbill users, so keep a look out for that.

Let me know how you get on.

Cheers,

Steve