Search not producing results.

[AndyHill]

Not sure if related to last nights updates but we are no longer getting results when searching for things in timelines. This is rather critical right now as we have the auditors in. 

I have specifically added a string of text to several timelines but when I search for the string of text I get no results.

[Keith Stevenson]

Andy,
This appears to be due to a corrupted index file. The good news is that we are in the process of migrating to the new Indexer and all of its benefits outlined in the Customer presentation\roadmap last week. We will bump your instance to the top of this list and perform this tonight. 

Kind Regards

Keith Stevenson

[AndyHill]

@Keith Stevenson thanks, I can now see the incidents with my string coming up in the search results but still not seeing the service requests. 

[Keith Stevenson]

@AndyHill,
Thanks for the reply. From a indexing point of view we dont care what type of requests they are, we treat them all the same, so if it works for one it should work for all. Maybe something in the rights checking. We have enabled additional debug 

Can you search again and post with the screenshot like in first post and the date\time 

Kind Regards

[AndyHill]

@Keith Stevenson See below. Here is the incident in results. 

And here is a Service Request containing the same string in its timeline but that doesn't come up in the results. 

[Keith Stevenson]

@AndyHill
Thanks I can see the search but no good reason for it not to show. The query is checking for the phrase you entered and your TEAM ID or SERVICE ID IN (LONG LIST OF SERVICE IDs you support. ) ..  Can you confirm that both the SR and Incident are with the same team.. Can you also PM me the SR and Incident references above so I can compare (We dont see these on the log). I have also increased logging again (This time to MAX .. ) Can you run it once more and let us know when done. 

Kind Regards