Auto Task to show if Incident's SOURCE is NOT Self Service

[Guest Paul Alexander]

We're trying to create an AutoTask which will only show in Incidents if the source of the request is NOT self service, but that option doesn't seem to be available in the selection.

Could this be added please (I think the db name for is it h_source_type)

 

Thanks

[QEHNick]

Wouldn't this be better achieved using a custom view?