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SamS

Hornbill Developer
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SamS last won the day on January 26

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  1. @Berto2002, please have a look at the following: https://github.com/hornbill/goEmailArchiver (check the documentation linked to in the README file) One can run the archiver and chuck the archived files.
  2. @Gareth Cantrell Under which parent object is "FieldDataItems" (or "Object" displaying)? "ComputerSystemInventory"? Other? Could you please respond with a FULL sample payload (obviously obscure the necessary data), and not just the branch of interest in this.
  3. Hi @Gareth Cantrell, Which of the 14 (as of this writing) possible asset data sources our utility supports ( https://docs.hornbill.com/data-imports-guide/assets/configuration ) is this data coming from?
  4. Hi @Lee C, That could work - but I would make sure that the relevant Custom Button(s) only shows at the appropriate time in the workflow (and that the AutoTask(s) has the appropriate content). Don't forget that you would want the workflow to complete successfully.
  5. Hi @Berto2002, Answering your question as to why h_custom_33 isn't part of "record": that data is not in the request record directly, it is in a related table. That data oes not appear to be loaded alongside the regular request data.
  6. Hi @samwoo, I didn't think it mattered (and it MIGHT not), but could you please add "memberof" as an attribute to the Atrributes-list in the "LDAP Query"-section on the "LDAP Server"-tab. Please keep it all lowercase (i.e. "memberof") and see what happens. IF "memberOf" (notice the camel-caps) is already listed, please remove that version (and for completeness, "memberOf" might also be tested). Please let us know the results.
  7. @Llyr grumble - I thought is was that simple. Am I correct in assuming that the "result" nodes are all just updating Custom fields? OR are they doing something different? Specifically, they shouldn't be "Pending"-nodes. Could you please send Support your workflow and we can have a look.
  8. @Llyr, Obvious problem: you are ending the parallel processing incorrectly: to END parallel processing you need to use the "Finish Parallel Processing"-node. This is visually different: ORANGE not GREEN.
  9. Hi @Claire Holtham, It is not possible to publish a report with prompts. I am guessing that those "certain staff" do not have (analyst) access to Hornbill? You could possibly set up a one question IC (under a Catalog Item) in which a customised form offers the Search All Users (Include user Id in display) so the "certain staff" can deduce whether the User ID exists if the search comes up with/out anything. No need to log a call at that point.
  10. Hi @Llyr, Just set the Request Parameter Enable Security to true
  11. Hi @samwoo, What you are trying to do is not (currently) possible with the tool. Because CSV is flat-file, it was not envisioned to be used to populate the "Installed Software" area. The CSV can be used to populate Software Assets, without a problem. There would be a few solutions that the developer would need to consider on how to incorporate it: A JSON field with all installed software might be easy for the developer, but it would be quite difficult for most people to provide that data structured correctly in a CSV. A more straightforward alternative would be to have the installed software listed in a separate CSV file (with a specific field to identify the asset it relates to - so filtering on that file can happen) OR over multiple CSV files with the file name somehow linking back to the asset. Both these CSV formats would be easier for people to create.
  12. Hi @Llyr, As you mentioned both AD (via ITOM) and AAD/Entra, am I right in guessing you are working in a hybrid environment? It could well be possible that (with AD replicating/synching into AAD) an group creation in AAD is not allowed. You can capture the Error/Status/Group ID & Mail results from the AAD Group Creation in a timeline entry, that way you can tell within the request what response you got from Entra and that will lead you to figure out why it's not working.
  13. @Osman then I frankly don't know what the issue might be. From the error message it appears that your import utility is not self-updating (because your version seems newer than what is on github) - you could try the new 4.2.0 exe and see whether that works (not that I can see anything in that particular release which would make a difference in this particular issue).
  14. @Osman, The authentication details (Instance ID & API Key) is stored in the import.cfg file that is created/stored with the .exe. Only the WINDOWS account which CREATED the import.cfg has access to the details it contains! IF you are running the .exe in YOUR account and all works, then that would explain why the Service Account can't get the info out. Use "Run As..." or "runas" with the service account to set up the import.cfg which the Service Account will use (under the Task Scheduler)
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