Waiting for a Linked Request update

[Guest Paul Alexander]

Hi

I reported this ages ago here: 

But I'm still having trouble getting this to work...

Here's how I THINK it should work:

• I create a linked service request (SR2) from the original Service Request (SR1)
• SR1 goes on hold, and then 'suspends  

• SR2 does it's business and, when it's completed, I use a n Update Linked Requests node to add the text "360 Camera Delivered" to the timeline:

 

• I would then expect the SR1 to pick up that there has been an update to SR2, and to move on. But it doesn't.
• I have a similar request which used to work (up until around about July 2019 - but nobody had told me that it's not working any more!). 
• I've made sure that the On HOld options are set so that they can move to In Progress on any sort of update for this service, as well as the sub-statuses but I still can't get it to move on.

 

Any ideas please?

 

 

 

[James Ainsworth]

Hi @Paul Alexander

I came across this post from some time ago that didn't have a response.  I just wanted to check if this is still an issue for you?

[Guest Paul Alexander]

HI @James Ainsworth

Thanks for checking - and that DOES seem to be working now.

 

cheers

 

Paul