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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,516 topics in this forum

  1. Email notification of a ticket that has been escalated. So for example P2 to P1.

    By Adam Toms,   
    • 3 replies
    • 368 views

  2. View stopped displaying results

    By Jeremy,   
    • 1 reply
    • 397 views

  3. Active Catalogs not visible via Service Manager and the Portals

    By samwoo,   
    • 4 replies
    • 409 views

  4. Permission error message

    By Smurfy,
    • 4 replies
    • 433 views

  5. Setting a Priority from a Human task

    By Llyr,
    • 4 replies
    • 322 views

  6. Following vs member

    By Saida Hornbill Forum,
    • 4 replies
    • 359 views

  7. Default "Visible" entities

    By samwoo,
    • 11 replies
    • 2.2k views

  8. Analyst assignment drop-down formatting has changed; missing icons?

    By Berto2002,
    • 0 replies
    • 311 views

  9. Allow display formatting of custom date fields (such as h_custom_21)

    By samwoo,   
    • 5 replies
    • 414 views

  10. Enable visibility of Email Templates based on Request Type

    By samwoo,
    • 7 replies
    • 415 views

  11. Hornbill Automation - h_custom_e

    By Misbah Sadique,
    • 4 replies
    • 304 views

  12. Feature request: share views in Asset manager

    By JAquino,   
    • 1 reply
    • 241 views

  13. Team Notifications for shared mailboxes

    By Estie,
    • 3 replies
    • 336 views

  14. Notifications on analyst update

    By HHH,
    • 1 reply
    • 350 views

  15. Additions to actions for multiple requests

    By Dan Munns,   
    • 2 replies
    • 445 views

  16. Email Template Dropdown

    By will.good,   
    • 1 reply
    • 266 views

  17. Customer Feedback - Enable Star Rating - Not showing correctly

    By Mark (ESC),
    • 3 replies
    • 352 views

  18. Can cancelled requests be auto removed from boards?

    By Adrian Simpkins,   
    • 2 replies
    • 620 views

  19. Auto close linked calls

    By lee mcdermott,
    • 11 replies
    • 338 views

  20. Can the system only import attachments in emails and not images?

    By Damian Roberts,
    • 1 reply
    • 299 views

  21. How can we get accurate "out of office" information for our users into Service Manager?

    By Berto2002,
    • 2 replies
    • 377 views

  22. Timeline issue - one user

    By chriscorcoran,
    • 2 replies
    • 437 views

  23. Is there a limit to the number of rows in a SimpleList?

    By Berto2002,
    • 1 reply
    • 405 views

  24. Update Team channel with cloud automation node

    By lee mcdermott,
    • 2 replies
    • 304 views

  25. Open Configuration Page in a new tab by default?

    By Guest Paul Alexander,
    • 7 replies
    • 369 views
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