Assets and End Users

[Ann]

Afternoon

Hope you are all well.

Please would it be possible to help/advise, if we add an asset to the CMDB that this is available for the customer to select from a drop down list, is there a setting that we can apply so that only technicians/users are able to see certain assets and not end users?  For example software that technicians use but would not be requested by an end user.

Kind Regards

Ann

[Berto2002]

Have you tried experimenting with these IC options that restrict what the end-user can see when searching for assets?

[James Ainsworth]

Yes, you could also have a branch node just before the asset form(s) which determines if the user is on the Service Desk or if it is a customer on the Employee Portal.  Then define each Asset form so that they only show the tabs that you want them to see.

 

 

The Service Assets tab can be a nice one to use.  You can associate all the assets that are supported under a service to that service and then expose this tab that displays these.

 

[Ann]

Afternoon @Berto2002 and @James Ainsworth

Hope you are both well.  

Thank you so much for the above information, that is fantastic.  Thank you.

Hope you have a lovely rest of day.

Kind Regards

Ann