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Emails to Customers when Request is assigned to another team


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Hi,

Can you let me know if it's possible for the system to automatically email the customer when a call is assigned to another team?

I've searched the wiki and can see there is the ability to turn on the option for it to email the customer when any timeline entry is added that's visible to the customer but I don't want to go that far - just when the assignment team is changed.

This is something management has asked for.

Thanks

Tina

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1 hour ago, Tina.Lapere said:

Can you let me know if it's possible for the system to automatically email the customer when a call is assigned to another team?

@Tina.Lapere not really. It can theoretically be done IF the workflow would be in a permanent form of suspend. When eventually resumes it can check the reassignment and fires of an email. Again this is in theory and really not advisable as the workflow would be built more or less for this single purpose. So in practice, not possible.

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