Known Errors do not display Workarounds

[JAquino]

Hi

As the title says, when linking a ticket to a known error that has a published workadoung, the solution is not displayed:

 

 

Can this be fixed?

 

Thanks

 

 

 

[SamS]

Hi @JAquino,

It works for me. In addition to workarounds for linked PM/KE's, FAQs against the service are also available here.

Just to confirm that the attached KE/PM does NOT require to be of the same Service as the Incident.