Berto2002 Posted June 22, 2022 Share Posted June 22, 2022 We recently found a gap in our data: the line manager is missing from some of our users. We have traced that to various line managers leaving the organisation and having their accounts suspended and archived and then leaving their direct reports without a line manager nominated. Yes, we can ask the person raising our leavers ticket whether that person is a line manager or not, but ideally I would like to find this out through the BPM. There is a well-established facility for identifying and using the line manager of a given customer. But what I'm after is the reverse; to find who that person is the manager for. This might yield a list of user IDs and my intention would be to then process those (in a manner yet to be decided, but it could be to email them all or update their line manager with an interim or to populate their new manager field for them). So what is the workflow I need to configure to find out if somebody is someone else's line manager and to list out all those direct reports? Link to comment Share on other sites More sharing options...
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