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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Hornbill SM performance issues

    By Adam@Greggs,
    • 4 replies
    • 651 views

  2. Email Template query (Home System Email Templates)

    By Guest,
    • 2 replies
    • 667 views

  3. Backup of request data in the live instance prior to executing the Hornbill Cleaner utility

    By Izu,
    • 1 reply
    • 571 views

  4. Multi-action box on Request list disappears when selecting second ticket and therefore we cannot use it

    By Berto2002,
    • 3 replies
    • 652 views

  5. Unable to create a new shared mailbox

    By lee mcdermott,
    • 6 replies
    • 810 views

  6. Multi-select function gets stuck during processing - need to close browser window

    By Berto2002,
    • 4 replies
    • 812 views

  7. Email on Sub-Status

    By Jeremy,
    • 1 reply
    • 1.3k views

  8. Business Process - Can it log a new call?

    By lee mcdermott,
    • 1 reply
    • 551 views

  9. Hornbill ESP POP3 Read Failure

    By JamieMews,   
    • 1 reply
    • 543 views

  10. Emails not being received

    By Andrew Tasker,
    • 2 replies
    • 524 views

  11. Parameters for Hornbill Automation - Update Customer on a Request. And Wiki guidance

    By RIchard Horton,
    • 3 replies
    • 592 views

  12. Date/Time Format change in system setting affects Data Export

    By Steve 3T,   
    • 12 replies
    • 1.7k views

  13. getEmailList2 requires 'user' to invoke

    By Steve 3T,
    • 2 replies
    • 586 views

  14. New Asset Class

    By Francis von Stein,
    • 3 replies
    • 626 views

  15. Portal Login Prompt Update

    By AlexOnTheHill,   
    • 1 reply
    • 672 views

  16. Auto Task to complete all outstanding tasks

    By yelyah.nodrog,
    • 7 replies
    • 1.3k views

  17. Enable user to close their own call

    By Ann-MarieHolloway,
    • 0 replies
    • 454 views

  18. Service Extra Responsive

    By davidrb84,
    • 0 replies
    • 459 views

  19. Service Manager issues with requests list - request access - service portal

    By Victor,
    • 16 replies
    • 1.4k views

  20. Change to Exported Data

    By Jeremy,   
    • 12 replies
    • 6.9k views

  21. User - able to assign SR but cant assign any IN?

    By Adrian Simpkins,
    • 1 reply
    • 586 views

  22. Blue Banner does not translate under Activities Widget

    By Daniella R. Goral,
    • 4 replies
    • 774 views

  23. Impact missing from change requests logged today - show as "undefined"

    By HGrigsby,
    • 11 replies
    • 1k views

  24. Filter the list of email templates in a request

    By Guest Paul Alexander,
    • 1 reply
    • 569 views

  25. Remove asset 'owned by' in the BPM

    By Guest Paul Alexander,
    • 10 replies
    • 1.2k views
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