Remove asset 'owned by' in the BPM

[Guest Paul Alexander]

Hi

We've just started using the asset update options in the BPM, which is saving us a TON of time thank you.

However, as part of our leavers process we'd like to be able to get the assets used by a particular user, and remove the 'owned by' and 'used by' links. Would that be possible to do in the bpm please? I know I can UPDATE these fields using the bpm node, but I can't remove them...

thanks

[Frank Reay]

@Paul Alexander

I wonder if you are caught in a similar issue reported in the topic below. The CSV Import Update process will not allow fields (such as 'Used By') to be blanked out. I will be interested where this takes you...

Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility - Service Manager - Hornbill Community Forums

[Guest Paul Alexander]

Hi @Frank Reay

It looks like a similar problem, however we're not using a csv import, but we're updating individual assets in a BPM. So yes, I think the 'end problem' is the same (not being able to blank out or remove an entry in the UsedBy field), just different ways of doing it (or NOT doing it, as the case may be  )

 

 

[Frank Reay]

@Paul Alexander yep - same underlying issue. In the future we will want to use the BPM route and also remove a user in the Shared By list.

[Guest Paul Alexander]

Any news on whether a field can be updated to be 'blank' or 'null' using either the Asset Nodes in BPM or, in Frank's case, the csv import please?

[Guest Paul Alexander]

Anyone please?

[Chris Winship]

+1 for this functionality as well.

Would be invaluable in keeping our CMDB accurate automatically rather than by a lone team member manually doing this (when they have a million other more pressing issues)

[Steve Giller]

Functionality is available to "blank" values in the Database Asset Import tool (see the post here) which can be configured to point to a CSV file or a database such as SCCM.

[Guest Paul Alexander]

Thanks @Steve Giller

We don't use a csv import for the assets we want to keep up to date, so we'd still like an option of updating the UsedBy field to be empty through the BPM if possible please.

[Chris Winship]

Yah, echo what Paul has said. The concept is that the CMDB is kept up to date in real time automatically without having to involve the config/asset team. 

[Guest Paul Alexander]

Are there any thoughts on this from Hornbill staff please? Being able to update a field to be blank using the BPM would save us a lot of time.

thanks