Hornbill SM performance issues

[Adam@Greggs]

We're frequently seeing Hornbill SM performance slow to a crawl. This affects the admin, live and customer screens and can last for some time. We've carried out a full re-index of Hornbill ITSM and it hasn't helped. Given we're the only ones experiencing this, is there anything else we should look at our side?

[Adam@Greggs]

Should also add, we're also seeing the error:
Xmlmc method invocation failed for BPM invocation node 's1/flowcode-c2055491': 0200 apps updateReqSiteCustomer FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm...

[James Ainsworth]

Hi Adam,

Not sure if this is still happening for your or if you have reported it directly to Hornbill Support, but as a Premiere Success customer I would recommend raising this directly with support.  

Regards,

James

[Adam@Greggs]

Thanks will do

[Victor]

On 5/28/2021 at 7:13 AM, Adam@Greggs said:

We've carried out a full re-index of Hornbill ITSM

For anyone reading this: Please do not perform this exercise unless advised as such by Hornbill Staff. Unfortunately the indexing engine (due to be replaced soon) is not always working quite well. Performing a reindex unadvised can cause more performance issues than one think it solves. If there is a need for data to be reindexed this should be performed by Hornbill and we will liaise with you in this regard.