HGrigsby Posted May 19, 2021 Share Posted May 19, 2021 We have noticed that some changes logged today are coming up as "undefined" when the assessment is completed. It doesn't seem to be on all, seven changes logged today only 2 have an impact the rest are undefined. Have tested using same assessment as one that worked and mine didn't set the impact. Hope someone can help Helen Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 20, 2021 Share Posted May 20, 2021 Hi @HGrigsby, Could you please raise a new Request and re-try the impact assessment? Ehsan Link to comment Share on other sites More sharing options...
LouiseT Posted May 20, 2021 Share Posted May 20, 2021 I've just raised a change and am having the same problem. Link to comment Share on other sites More sharing options...
Berto2002 Posted May 20, 2021 Share Posted May 20, 2021 (edited) Our Impact Assessment is broken. It returns UNDEFINED result despite us having made no changes in the system since yesterday and the calculations and thresholds are correct. Suspect the latest release has caused this issue. At present, we have to add a catch-all condition in our change process to ensure workflow moves beyond the assessment and ask people to complete that manually. I have logged this as an Urgent Issue through Premier Support portal Edited May 20, 2021 by Victor Removed confidential data from screenshots Link to comment Share on other sites More sharing options...
HGrigsby Posted May 20, 2021 Author Share Posted May 20, 2021 Hi @Ehsan I have raised a new change which has given the correct impact, thank you. The ones that came through as undefined can also be reassessed and now work as expected. Helen Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 20, 2021 Share Posted May 20, 2021 @Berto2002, We are in the process of releasing an automatic update to all Hornbill instances to rectify the issue. This was caused by a configuration issue in the Assessment matrix data. Apologies for the inconvenience that this has caused, we are working on an improved migration script and in addition, we have added a hybrid solution to prevent such data issue from causing the 'Undefined' value in the future. Ehsan Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 20, 2021 Share Posted May 20, 2021 @Berto2002, An automatic update has been deployed to your instance. Could you please raise a new Request and confirm that the assessment is working as expected? Ehsan Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 20, 2021 Share Posted May 20, 2021 @LouiseT, An automatic update has been deployed to your instance. Could you please raise a new Request and confirm that the assessment is working as expected? Ehsan Link to comment Share on other sites More sharing options...
LouiseT Posted May 20, 2021 Share Posted May 20, 2021 @Ehsan at the moment we're unable to raise anything at all, or even view changes - is there a problem? Link to comment Share on other sites More sharing options...
Victor Posted May 20, 2021 Share Posted May 20, 2021 @LouiseT Link to comment Share on other sites More sharing options...
Berto2002 Posted May 21, 2021 Share Posted May 21, 2021 21 hours ago, Ehsan said: @Berto2002, An automatic update has been deployed to your instance. Could you please raise a new Request and confirm that the assessment is working as expected? Ehsan Hi. I confirm this issue is now rectified for us. Thank you. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted May 21, 2021 Share Posted May 21, 2021 Great thank you for confirming. @Berto2002 Link to comment Share on other sites More sharing options...
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