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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Unable to 'Share With Group' in activities.

    By Mark (ESC),
    • 2 replies
    • 271 views

  2. Issues with dark theme

    By chriscorcoran,
    • 1 reply
    • 285 views

  3. Wait for Request Update or Email

    By will.good,
    • 4 replies
    • 477 views

  4. "RaisedBy" Column

    By Claire B,
    • 2 replies
    • 439 views

  5. Can't deactivate a BPM

    By Gareth Watkins,
    • 6 replies
    • 404 views

  6. Role to allow editing of other analysts updates

    By HHH,
    • 1 reply
    • 281 views

  7. Copying Custom Fields to a Linked Request

    By SJEaton,
    • 8 replies
    • 429 views

  8. .h_fixby field not populating email templates

    By Guest Paul Alexander,
    • 2 replies
    • 259 views

  9. Third Party Reference Number Field

    By Salma Sarwar,
    • 2 replies
    • 263 views

  10. FAQ Editor - Formatting Ribbon bar to persist at top when scrolling.

    By Martyn Houghton,   
    • 1 reply
    • 429 views

  11. Contacts not working when building a new workflow

    By JanS2000,
    • 5 replies
    • 328 views

  12. External Authorisation will not be shown in the request view and i cannot filter on it

    By Nikolaj,
    • 2 replies
    • 241 views

  13. Tooltip help for "UserID" option in "Add Assets" nodes suggests it's for "Used By or Owned By"

    By Berto2002,
    • 4 replies
    • 269 views

  14. Where is the Activity Templates

    By Gavin James - SDDC,
    • 2 replies
    • 373 views

  15. Requests not seemingly picking up new on-hold details

    By Estie,
    • 4 replies
    • 337 views

  16. Enhancement: "Freeze Title" option to enable Request ref, summary, custom buttons, HUD and Actions visible

    By Berto2002,   
    • 1 reply
    • 183 views

  17. Highlight Comments/Emails

    By Jamie Talbot,
    • 1 reply
    • 235 views

  18. Round Robin - Ignoring a specific User

    By JamieMews,
    • 7 replies
    • 365 views

  19. Create Linked Request via BPM - timeline updates are out of sequence

    By samwoo,   
    • 1 reply
    • 361 views

  20. Notification analyst is owner, but when viewing request is not the owner?

    By Adrian Simpkins,
    • 2 replies
    • 267 views

  21. Data Query for users per company

    By Guest Paul Alexander,   
    • 3 replies
    • 328 views

  22. Images in FAQs

    By CraigP,
    • 3 replies
    • 387 views

  23. Option to default to 'include closed and cancelled requests' when looking at assets and links

    By Guest Paul Alexander,   
    • 4 replies
    • 334 views

  24. Analyst to have the ability to amend pre-defined fields after ticket logged

    By Salma Sarwar,
    • 1 reply
    • 236 views

  25. Activity Desktop Notifications

    By will.good,
    • 5 replies
    • 424 views
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