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Create Linked Request via BPM - timeline updates are out of sequence


samwoo
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Good afternoon,

I have just noticed that the Created Linked Requests process via the BPM are updating the timeline out of sequence.

You can't link a request to the main ticket, before it's been created...

image.thumb.png.447ea938766dae8cccd4421f8fc1917a.png

 

For us, our timelines show updates Newest updates at the top to Oldest at the bottom.

It seems minor but did cause a bit of confusion, but please could the Create Linked request process correctly update the timeline in the right order, so at the bottom (or first) update the timeline to show the Linked Request is created, then at the top (or second) update the timeline to show that the two tickets have been linked together.

Of course, if the users have their timeline in reverse order, then the same principle needs to apply for that ordering.

Thanks,

Samuel

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  • 2 weeks later...
On 10/25/2022 at 2:27 PM, samwoo said:

You can't link a request to the main ticket, before it's been created...

This is true, but it's technically not what's happening.
I believe that the simplified explanation here is that the Timeline update is the last action in the process, and creating a Request takes longer than linking one. Basically as soon as a Reference (step 1 in creating a Request) is available it it linked but the other steps in creating the request (copying information from the original, etc.) take a few milliseconds longer.

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