Contacts not working when building a new workflow

[JanS2000]

Good afternoon, I hope someone can help or point out what I may be doing wrong. I've started to create a new BPM and want to build in some email notifications to various contacts throughout the organization, but no names populate when I start to type. If I choose co-worker, that's fine but it's obviously only offering people within ICT, not the wider org. I've had a look at the guidance for email notifications on the Wiki and it says on there "Only contacts that have records stored in Hornbill will be available". We have contacts in Hornbill that are imported somehow from AD Azure, but does this mean the contacts I need to send these notifications to, need to be added somewhere else in Hornbill? If so, where? Thanks.

[Steve Giller]

6 minutes ago, JanS2000 said:

We have contacts in Hornbill that are imported somehow from AD Azure

Contacts are generally external Customers, Users imported from AD/Azure are likely to be Full or Basic Users which would use the Email Co-Worker task.

[JanS2000]

I tried co-worker first @Steve Giller but that only allows me to add people from within ICT, not other departments, and it's people outside ICT I need to send notifications to.

 

[James Ainsworth]

I think that you may be best using the Email External Address automation.  You can put in multiple address separated by a comma

[JanS2000]

I'll give that a try, thanks @James Ainsworth

[JanS2000]

That does what I need it to, thanks @James Ainsworth