JanS2000 Posted November 4, 2022 Share Posted November 4, 2022 Good afternoon, I hope someone can help or point out what I may be doing wrong. I've started to create a new BPM and want to build in some email notifications to various contacts throughout the organization, but no names populate when I start to type. If I choose co-worker, that's fine but it's obviously only offering people within ICT, not the wider org. I've had a look at the guidance for email notifications on the Wiki and it says on there "Only contacts that have records stored in Hornbill will be available". We have contacts in Hornbill that are imported somehow from AD Azure, but does this mean the contacts I need to send these notifications to, need to be added somewhere else in Hornbill? If so, where? Thanks. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 4, 2022 Share Posted November 4, 2022 6 minutes ago, JanS2000 said: We have contacts in Hornbill that are imported somehow from AD Azure Contacts are generally external Customers, Users imported from AD/Azure are likely to be Full or Basic Users which would use the Email Co-Worker task. Link to comment Share on other sites More sharing options...
JanS2000 Posted November 4, 2022 Author Share Posted November 4, 2022 I tried co-worker first @Steve Giller but that only allows me to add people from within ICT, not other departments, and it's people outside ICT I need to send notifications to. Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 4, 2022 Share Posted November 4, 2022 I think that you may be best using the Email External Address automation. You can put in multiple address separated by a comma 1 Link to comment Share on other sites More sharing options...
JanS2000 Posted November 7, 2022 Author Share Posted November 7, 2022 I'll give that a try, thanks @James Ainsworth Link to comment Share on other sites More sharing options...
JanS2000 Posted November 7, 2022 Author Share Posted November 7, 2022 That does what I need it to, thanks @James Ainsworth 1 Link to comment Share on other sites More sharing options...
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