Guest Paul Alexander Posted November 8, 2022 Share Posted November 8, 2022 Hi In our 'incident logged' email we have a "target for completing this call is {{.H_fixby}}" line, but the .H_fixby information isn't getting inserted. We have a 'start resolve timer' node set before the email is sent, and, if I look at Database Direct the information IS in the h_fixby field, but it's not showing in the email. I have a 'get request details' node between starting the timer and sending the email too.... Any ideas please? Link to comment Share on other sites More sharing options...
Met Posted November 8, 2022 Share Posted November 8, 2022 @Paul Alexander Have a look at the e-mail template and check its source code. Sometimes there can be issues with HTML tags existing in the middle of the variable name. Make sure it displays as {{.H_fixby}} exactly in the source of the email. Would also suggest including | empty so when there is no value in the database it won't display the variable in the e-mail - more info at https://wiki.hornbill.com/index.php/Email_Templates under Variable Visibility. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted November 8, 2022 Share Posted November 8, 2022 Thanks @Met Looks like the source code hadn't added the '<strong> ' tags properly for some reason! Thanks for the pointer...all sorted now Link to comment Share on other sites More sharing options...
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