Jamie Talbot Posted November 2, 2022 Share Posted November 2, 2022 Hi, I am just wondering if there is a feature where I can have text that is inputted by users/customers to be highlighted/different coloured text. This would be things like comments, emails, reopening reasons, etc. I am just wanting to try and easily spot the more important points in the timeline when I review tickets that did not meet SLA's or are reopened. I am finding it difficult to find comments and reasonings as most of the timeline is filled with automated time logging. Best Regards Jamie Link to comment Share on other sites More sharing options...
Steve Giller Posted November 2, 2022 Share Posted November 2, 2022 Would the filtering on the Timeline assist here? 1 Link to comment Share on other sites More sharing options...
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