Highlight Comments/Emails

[Jamie Talbot]

Hi,

I am just wondering if there is a feature where I can have text that is inputted by users/customers to be highlighted/different coloured text. This would be things like comments, emails, reopening reasons, etc.

I am just wanting to try and easily spot the more important points in the timeline when I review tickets that did not meet SLA's or are reopened. I am finding it difficult to find comments and reasonings as most of the timeline is filled with automated time logging.

Best Regards
Jamie

[Steve Giller]

Would the filtering on the Timeline assist here?