Wait for Request Update or Email

[will.good]

Hi,

Is it possible at all, When using the suspend wait for request update node, to also include email updates also? So effectively, it would be wait for request update and email update.

Could this be achieved through parallel processing maybe?

[James Ainsworth]

Hi @will.good

At the moment, this couldn't be done through parallel processing.  There has been some recent discussions about allowing this or something similar in the next iteration of the BPM engine.  No time frames on this as of yet.

 

 

[Salma Sarwar]

Hi

 

@James Ainsworth Any time frames on this please?

I am trying to take a ticket off hold when an email update is received.

 

Kind Regards,

 

Salma

[Victor]

@Salma Sarwar I am not sure you need the same thing that @James Ainsworth was referring to...

The idea of this post was that Will wanted to suspend a process waiting for a request update OR a request update from email (so one or the other). His thought was that it could be done using parallel processing. However in current BP engine you cannot have (any) suspend nodes (except human tasks) inside a parallel processing sequence. This (suspend nodes in parallel sequence) is being  considered for the next iteration (version) of BP engine.

As for take a request off hold when an email update is received, you can achieve this with request sub-statuses as I mentioned on your other post here:

 

[James Ainsworth]

Hi @Salma Sarwar

As suggested by @Victor, my feedback was only related to the question of using parallel processing as a possible solution .  Have a look at Victor's suggestion and let us know how you get on.