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Third Party Reference Number Field

Salma Sarwar

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I was wondering whether you can help me I see this field appearing under certain tickets logged for certain services but not for all services.  How do I control the visibility of this field.  Also this field is not getting captured in the pro cap so I am unsure why it is presenting itself.


Thank you for your help.





Kind Regards,



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@Salma Sarwar

Under each request type under the Service, you can setup custom fields via the 'View Details Form' button.

Unfortunately there are a few outstanding enhancement request in around being able to copy service configuration between services, so at the moment you have to manually set this up on each request type and an service.





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