Images in FAQs

[CraigP]

I've noticed that sometimes when copying Word documents to create a FAQ in Hornbill not all of the images in the document display correctly to the end user once the FAQ is published. However I can see the images fine when viewing the FAQ on the Portal. Is there a known reason for why this happens? 

I found that they displayed to the end user once I manually uploaded the images into the FAQ, rather than pasting them directly from Word, but either way they appeared to end up with the same URL https://mdh-p01-api.hornbill.com/<instanceID>/dav/secure-content/inline/

I'm weary that in doing so I've now uploaded duplicate images to our instance. Is there a way to manage and delete images uploaded during FAQ creation?

[Martyn Houghton]

@CraigP

We too have this issue when importing from Word and have had to manually link the images in order to get them to display consistently in all places.

Cheers

Martyn

[Steve Giller]

On 10/4/2022 at 5:16 PM, CraigP said:

copying Word documents

This is an issue for anyone who copies from Office to any other format - Microsoft really enjoy putting huge amounts of proprietary formatting in their documents.

[Martyn Houghton]

@Steve Giller

Was this the purpose of the 'Word Import' option on the ribbon bar to clean up the content coming from Word?

Do these buttons work anymore in modern browsers?

Cheers

Martyn