Salma Sarwar Posted November 1, 2022 Share Posted November 1, 2022 Hi Is there a way for the analyst to modify certain pre-defined fields after the ticket has been logged. Our analysts would like to amend the department and location if the user has entered an incorrect value after the ticket is logged. We can see that the option is available for custom fields. Thank you. Kind Regards, Salma Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 1, 2022 Share Posted November 1, 2022 Hi @Salma Sarwar Are you referring to information that is stored in the Questions section of a request? Link to comment Share on other sites More sharing options...
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