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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Bulletin Error

    By QEHNick,   
    • 8 replies
    • 479 views

  2. Allow user to select more than one option in a dropdown

    By Salma Sarwar,
    • 5 replies
    • 328 views

  3. New FAQ's not appearing in search on the Employee Portal (all or specific domains)

    By samwoo,   
    • 2 replies
    • 377 views

  4. Reopened ticket is immediately closed.

    By Mark (ESC),
    • 1 reply
    • 218 views

  5. Emails sent from one request have defaulted to public but our global setting is Customer

    By Adrian Simpkins,
    • 3 replies
    • 238 views

  6. Microsoft Office365 IMAP\POP3

    By Osman,
    • 5 replies
    • 567 views

  7. Dashboard setup

    By JakeCarter,
    • 3 replies
    • 309 views

  8. Irritating 'feature'; Notices don't always properly update on Requests

    By Berto2002,
    • 2 replies
    • 358 views

  9. External Authorisation Mail to

    By Nikolaj,
    • 3 replies
    • 283 views

  10. Switch Service manually

    By Alisha,
    • 1 reply
    • 317 views

  11. Hornbrill iBridge Single Entity Search

    By Chloe Carson,
    • 1 reply
    • 246 views

  12. Reassign a task to another analyst when you are not the task assignee

    By Damian Roberts,
    • 2 replies
    • 301 views

  13. Additional field required in Financial Information Acq. method field in Hornbill Asset Manager

    By Adam Toms,   
    • 3 replies
    • 343 views

  14. Sites page freezes and can not move around data

    By Adrian Simpkins,
    • 3 replies
    • 268 views

  15. Count of number of times re-assigned?

    By Berto2002,
    • 3 replies
    • 480 views

  16. Profile management

    By Guest Paul Alexander,   
    • 0 replies
    • 331 views

  17. Setting to change the default viewing of posts on a request

    By lomixture,   
    • 7 replies
    • 339 views

  18. PDF download of request content to include attachments

    By lomixture,
    • 6 replies
    • 375 views

  19. Intelligent Capture Branch Node - Incorrect Configuration Error when No Match is absent

    By AlexOnTheHill,   
    • 2 replies
    • 323 views

  20. Can you do a Bulk Update of Existing Assets i.e. update the State to Archive

    By JoanneG,
    • 3 replies
    • 322 views

  21. Display additional information about assets on requests

    By Alisha,   
    • 1 reply
    • 310 views

  22. Enhancement: Oh dear, too many custom buttons and you lose the Summary and RequestID

    By Berto2002,
    • 10 replies
    • 619 views

  23. Change the order of sub-statuses

    By Alisha,
    • 3 replies
    • 652 views

  24. Polling external mailbox

    By Malcolm,
    • 1 reply
    • 302 views

  25. Copying Organisations from user to user

    By lomixture,   
    • 2 replies
    • 246 views
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