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Notification analyst is owner, but when viewing request is not the owner?


Adrian Simpkins
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Hi All

I have a strange scenario occur - one of our analysts has received a notification advising a request is assigned to him, however when viewing the request he is not the owner, and has never been the owner, and has had zero interactions on the request. Just trying to work out why he got this notification please - only thing I noted is they both have the same 1st name but other than that I can not see anything out of the ordinary. He is not a member, didn't raise the request, and has no interactions from what I can see but the system advised him he is the owner?

Many thanks

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