Notification analyst is owner, but when viewing request is not the owner?

[Adrian Simpkins]

Hi All

I have a strange scenario occur - one of our analysts has received a notification advising a request is assigned to him, however when viewing the request he is not the owner, and has never been the owner, and has had zero interactions on the request. Just trying to work out why he got this notification please - only thing I noted is they both have the same 1st name but other than that I can not see anything out of the ordinary. He is not a member, didn't raise the request, and has no interactions from what I can see but the system advised him he is the owner?

Many thanks

 

[Steve Giller]

First thing I'd check is whether you have app.view.contact.disableEmailDuplicateValidation turned ON

If so do they share an email address? (in any of the available fields)

[Adrian Simpkins]

Hi Steve - thanks for the comments

This setting is turned off in our instance, and they both have separate distinct emails. I have raised this as a support ticket earlier today FYI

Many thanks as always