Any workflow (BPM) elements that can 'discover' if a Customer has other open Requests?

[Berto2002]

Our Service Desk would like to automate the check for open Requests for Leavers. I can't think of any "Get" nodes in the BPM that would enable this? It would ideally be like the Asset nodes to Add (link) other Requests.

[QEHNick]

Off the top of my head, could the  (HA) string utilities be used to carry out a search on the variables you need? It wouldn't be pretty, but you could output it to the timeline.