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More customer details when logging request


Alisha
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Good morning,

In PC1, the handle was used as part of the customer's details when logging a request. Our handles contained the customer's First Name, Last Name and User ID, and we relied on seeing the User ID when logging a request. Now this is no longer there in PC2.

Please could we request that the handle is displayed again, or if not, please could the User ID be displayed?

Many thanks,
Alisha

Handle.png

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Hi @James Ainsworth,

Thank you for your reply.

When we move onto the next screen, the information disappears. It would be really helpful if we could see the User ID next to the First and Last Name on the Customer line, like it was for us in PC1.

Many thanks,
Alisha

Customer details.png

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