Email signiture not displaying properly in Outlook

[Andytaylor93]

Hi, 

We're having an issue with images in the email signiture from emails sent manually from Hornbill showing much larger than specified in the email template.

Images are showing in real size

Rather than the size specified in the email template

 

The images show normally in auto generated emails and the email template used for that shows the exact same sizes for the images.

I can inspect the emails properties and the details show that it should be the size specified in the email template (fourth image)

These are showing correctly in webmail.

Does anyone have any ideas?

[Andytaylor93]

For reference, all images shown in the normal signiture are showing as their full size rather than the size specified, not just the main logo

[PeterL]

Hello,
Just to add to the above, this has been happening just over a month now from what we can tell and happens to each image with the td style tags. 
How the source code looks within the email template:

<td style="border:none; width:76.5pt; border-right:solid #a2a2a2 1.0pt; padding:0cm 11.25pt 0cm 0cm" valign="top" width="102">
                        <p><img alt="Pa media group" src="https://storage.pardot.com/314511/89019/logo.png" style="width: 98px; height: 66px;" />
                        <img alt="fb" height="27" src="https://storage.pardot.com/314511/89013/group_fb_icon.png" width="28" />
                        <img alt="tw" height="27" src="https://storage.pardot.com/314511/89017/group_tw_icon.png" width="28" />
                        <img alt="in" height="27" src="https://storage.pardot.com/314511/89015/group_li_icon.png" width="28" /></p>
                        </td>

How it shows in preview:

View within outlook:

Seems to only be an issue when manually sending an email from within Hornbill all automatic emails display correctly and as Andrew stated it uses the same email template.

Any help would be appreciated thank you.

[James Ainsworth]

Hi Andy,

Could you confirm if the manual emails are being sent from the Email View or from within a Service Manager Request?  Or does this happen for both?

Thanks

James

[Andytaylor93]

Hi James, 

The emails that are showing the images incorrectly are being sent from the Email View, emails from the BPM are working as intended

[Daniel Dekel]

Hi @Andytaylor93,

We've found a problem specifically with Outlook where it doesn't understand the common style passed in an image. We are looking for a fix and as soon as we have this we'll make a build.

Regards,

Daniel.

[Daniel Dekel]

@PeterL,

Looking at your screenshot, independently of this issue, I suggest you to reduce the size of the image outside of Hornbill to reduce the overall size of the email.

Having such a big image in the signature can impact drastically the size of all the emails you send. remember that even if you change the dimensions of the image, it won't change the size in bytes of the image and it can be quite heavy.

Is a good practice to use an image with the exact size you need, especially in an email.

Regards,

Daniel.

[Stephen.whittle]

Is there a fix for this? I can see this dates back some time and we are also experiencing the same resizing issue. We can choose small icons/images from the the internet facing image store but this limits what we can use. @Adrian Simpkins

[Daniel Dekel]

Hi @Stephen.whittle,

The fix was pushed 8 months ago in build 1278 (release notes: Email Composer - MS Outlook was not respecting the image resize ( https://community.hornbill.com/topic/18702-email-signiture-not-displaying-properly-in-outlook/ )

We can't reproduce this issue anymore. Perhaps there is a different problem?

Can you please give more details about how do you get this and where?

Thanks,

Daniel.

[HGrigsby]

Hi @Daniel Dekel  I found this post and I am also having the same issue where when sent the images come out very large.

I set the image size in the template to 5 x 5 and it looks about right in the template.  They are individual stars with a link to rarethings.co.uk star rating 1-5, which works fine.  I put them into a table in the template in the hope they might stay the right size.

 

But when the message is opened in outlook it looks like this ... 

 

It doesn't make a difference if I send the mail from the ticket or if the mail is sent by the BPM.  Is there any way of getting the images to stay a reasonable size

Thanks 

Helen 

[Jim]

I have had this same problem just for anyone else searching I found using a percentage opposed to px sizing works better