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Email notifications


Paul Welby

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Hi,

I have noticed that comments added to Hornbill tickets with visibility set to
'Customer' do not (no longer?) trigger an email notification to the customer.

Is this related to the update that was made last night?

Further to this, I have noticed that resolving a ticket with visibility set to
'Private' or 'Team' does trigger an email notification to the customer, which
would seem contrary to expectations.

Thanks

Paul

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