Email notifications

[Paul Welby]

Hi,

I have noticed that comments added to Hornbill tickets with visibility set to
'Customer' do not (no longer?) trigger an email notification to the customer.

Is this related to the update that was made last night?

Further to this, I have noticed that resolving a ticket with visibility set to
'Private' or 'Team' does trigger an email notification to the customer, which
would seem contrary to expectations.

Thanks

Paul

[James Ainsworth]

Hi @Paul Welby

Thanks for your post. I've not yet heard of other occurrences of this happening.  I'll keep a lookout and try to see if I can replicate any issues.  If it continues, as you have a Premier Success plan, you may want to raise a support request with Hornbill Support.