grayat Posted March 9, 2023 Share Posted March 9, 2023 Hi all. Just want to ask if there's a timer associated with sub-statuses. We have sub-status like On-Hold, In Progress, Passed to 3rd Party. For reporting purposes, we want to know how much time a ticket has spent on being either of those statuses. Do we have that? Thank you. Link to comment Share on other sites More sharing options...
Steve Giller Posted March 9, 2023 Share Posted March 9, 2023 No, there isn't a separate Timer for this, the Timer for the designated SLA is paused if the parent status is On Hold, but there isn't a separate record of how long each status/sub-status was active for I'm afraid. Link to comment Share on other sites More sharing options...
grayat Posted March 9, 2023 Author Share Posted March 9, 2023 Thanks for your response and explanation @Steve Giller Link to comment Share on other sites More sharing options...
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