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Sub-status timer


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Hi all. Just want to ask if there's a timer associated with sub-statuses. We have sub-status like On-Hold, In Progress, Passed to 3rd Party. For reporting purposes, we want to know how much time a ticket has spent on being either of those statuses. Do we have that?

Thank you.

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No, there isn't a separate Timer for this, the Timer for the designated SLA is paused if the parent status is On Hold, but there isn't a separate record of how long each status/sub-status was active for I'm afraid.

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