grayat Posted March 9 Share Posted March 9 Hi all. Just want to ask if there's a timer associated with sub-statuses. We have sub-status like On-Hold, In Progress, Passed to 3rd Party. For reporting purposes, we want to know how much time a ticket has spent on being either of those statuses. Do we have that? Thank you. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now