HHH Posted March 6, 2023 Share Posted March 6, 2023 In the request list, what triggers the column "last updated" to get a timestamp? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 10, 2023 Share Posted March 10, 2023 The short answer to this is "Any change to a Request" The list would be: A Timeline Post or Comment is Added, Edited, or Deleted The Status or Sub-Status are changed The Request is placed On Hold or taken Off Hold The Category is changed The Priority is changed The Urgency is changed The Request is Escalated An Asset or Asset Type is linked/unlinked A file attachment is added Customers or Connections are Changed/Added/Removed An email is sent A Request is linked/unlinked or a Linked Request is created The Request is Resolved, Closed, Reopened or has the Resolution Details updated A Member is added or removed A Workaround is set The Request's standard or custom fields are updated For Changes/Releases; the Request is scheduled/unscheduled Link to comment Share on other sites More sharing options...
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