Jeremy Posted October 28, 2022 Share Posted October 28, 2022 We have noticed that in the inbox when you click the senders name it offers to do various things e.g. create contact or to click their details and view the contact. However we have noticed that if the user is listed a 'user' but is not a full user i.e. has a collaboration role then it assumes that the person is not in the system and prompts you to create a contact e.g. This person that has emailed is in our system as a basic user but it does not show like full users: Our Service Desk uses the link to the customer to look at their requests or look up that customer. Is it possible that the basic users can be looked up to provide a link them their details within Service Manager? I hope this makes some kind of sense..... Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 28, 2022 Share Posted October 28, 2022 Hi @Jeremy I believe that I have replicated what you are experiencing. I'll feed this back to the development team. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 14, 2023 Share Posted March 14, 2023 A fix is on its way. It should be available as of Core UI build > 1857 Link to comment Share on other sites More sharing options...
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