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Service Levels Calendar


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I have an issue with our Service level agreements and the timers not setting accurately, when using 'days' in the service level it seems to be using a count of 24 hours to be one day based on the work time calendar opposed to calendar days, for example a SLA of 2 days response and 4 days resolution Logged on the 07/03/23 09:55  are being set to Resolution of 14/03/23 15:55 and Resolve of 22/03/23 13:25

Our calendar operates 8.5 hour days Monday to Thursday and 8 hour days on a Friday, when calculating the dates it is using 24 working hours as 1 day

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