Jim Posted March 7 Share Posted March 7 Hi, I have an issue with our Service level agreements and the timers not setting accurately, when using 'days' in the service level it seems to be using a count of 24 hours to be one day based on the work time calendar opposed to calendar days, for example a SLA of 2 days response and 4 days resolution Logged on the 07/03/23 09:55 are being set to Resolution of 14/03/23 15:55 and Resolve of 22/03/23 13:25 Our calendar operates 8.5 hour days Monday to Thursday and 8 hour days on a Friday, when calculating the dates it is using 24 working hours as 1 day Link to comment Share on other sites More sharing options...
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