Jim Posted March 7, 2023 Share Posted March 7, 2023 Hi, I have an issue with our Service level agreements and the timers not setting accurately, when using 'days' in the service level it seems to be using a count of 24 hours to be one day based on the work time calendar opposed to calendar days, for example a SLA of 2 days response and 4 days resolution Logged on the 07/03/23 09:55 are being set to Resolution of 14/03/23 15:55 and Resolve of 22/03/23 13:25 Our calendar operates 8.5 hour days Monday to Thursday and 8 hour days on a Friday, when calculating the dates it is using 24 working hours as 1 day Link to comment Share on other sites More sharing options...
David Hall Posted March 7, 2023 Share Posted March 7, 2023 Hi @Jim Have a look at this related post and hopefully that will provide the answers you need.. if not then let me know. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
Jim Posted March 7, 2023 Author Share Posted March 7, 2023 Brilliant Thank you very much Link to comment Share on other sites More sharing options...
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