Turn off Individual Routing Rules

[will.good]

Hi,

How can we turn off individual routing rules? There is only an option to turn all of them off. I have tried turning all the below options to Off and then saving. But when I refresh the page they haven't saved so the rule remains active...

[Steve Giller]

You can either delete it, or set the expression to something that will never match.

[HHH]

just add an "AND 1=2" clause to the rules

[James Ainsworth]

Hi @will.good

There is a bit of a UI fix that is needed here.  A rule requires that either the Use Mailbox or Use Operation is selected, and the UI makes it appear that you can have them both set to off and save it.  Because one of these must be set, in the background the save doesn't complete.  We will look to get this corrected.