Service Portfolio Config - is there a log of activity?

[Estie]

In our Service Portfolio I have noticed that the Workflow field in the config of one of our Services seems to keep changing from being empty to showing a specific workflow.

None of the administrators seem to have changed the option.

It is possible another user may have changed this possibly by mistake.

Is there any log that shows changes that may have been made and by whom?

 Thanks

[Steve Giller]

There isn't any logging currently recording changes such as these.

It may simply be that the Workflow is one that is being edited/updated - if the workflow is not currently Active and Published then it would not display in the field, and would re-appear once it was made active again.

[Estie]

Thanks as far as I am aware nobody is or has been updating this workflow.

I believe the catalog entries override this setting - is that correct?

[Steve Giller]

Yes, the Workflow in that field would be used if the Service was selected without a Catalog Item.

[James Ainsworth]

Hi @Stefania Tarantino

Something that you can consider doing is making the service private.

This will limit access to the service owner and to any member of a supporting team that has the Services Manager role. Limiting access may help prevent some of these changes from being made.  We are looking at adding auditing to services, but this is still in the planning phase and there isn't yet a time frame for this work to be done.  

[Estie]

Thanks @James Ainsworth unfortunately this is our main service which is open to all coworkers and contains all our FAQs.  We have limited the Services Manager Role already.

Auditing services would be very welcome, and good to know it is being planned.

Given that we have no services without catalog items it does not seem to be causing any particular issues at the moment.

Just as an aside, what does the portal visibility do?  Can a Service be active but not visible in the portal? (this is relevant to another one of my posts).

Thanks

[Estie]

@James Ainsworth I have found the information about visibility on the Wiki.  I will carry on with that on my other post  

 

[James Ainsworth]

4 hours ago, Stefania Tarantino said:

unfortunately this is our main service which is open to all coworkers and contains all our FAQs.  We have limited the Services Manager Role already.

Hi @Stefania Tarantino

Setting a service to private does not affect access to coworkers (subscribers) and FAQs.  It simply allows you to hide a service from other users that have the Services Manager role in the list of services under the Service Portfolio.  For example, if you are creating and managing HR services, you may not want people that create and manage IT services to be able to see and access, and edit the HR services.