Jeremy Posted April 25 Share Posted April 25 This morning we are getting reports of needing to enter reasons for changing sub-statuses where yesterday there was no reason information needed. Something has happened since the last update last night...can this ne looked into please? Link to comment Share on other sites More sharing options...
AlexTumber Posted April 25 Share Posted April 25 @Jeremy from the release notes for the latest Service Manager update: On Hold Request reason not always mandatory when status set to mandatory {PM00176494} Can I ask if your sub status is configured as mandatory or not? Alex Link to comment Share on other sites More sharing options...
Jeremy Posted April 25 Author Share Posted April 25 @AlexTumber I have checked it seems that it was mandatory, we didn't believe that is was...I have now updated our sub statuses Link to comment Share on other sites More sharing options...
Andrew Spice Posted April 25 Share Posted April 25 It would seem today ours have switched to Mandatory bar two "Assigned Service/Incident" and changing "Reason required" wont allow me to save the change (while published?). I'm reluctant to switch to Draft while it's actively in use. Link to comment Share on other sites More sharing options...
Jeremy Posted April 25 Author Share Posted April 25 @AlexTumber on further investigation any statuses that we added to services appear to all be mandatory now, where previously they were not mandatory. Link to comment Share on other sites More sharing options...
Jeremy Posted April 26 Author Share Posted April 26 Also I went through yesterday and changed our global statuses to be non-mandatory and this morning they are mandatory again! Link to comment Share on other sites More sharing options...
Jeremy Posted April 27 Author Share Posted April 27 Can someone help with this, I have included a video of the issue Link to comment Share on other sites More sharing options...
Steve Giller Posted April 27 Share Posted April 27 It isn't saving (if it was, the popup would close on clicking Save) because the Alternative Customer Label is a mandatory field and is empty. Link to comment Share on other sites More sharing options...
Jeremy Posted April 27 Author Share Posted April 27 Why do you have to enter a Alternative Name...surely that should be optional? We don't expose this information to the customer so it's a little redundant for us. I have updated this will a full stop which has enabled us to save the status, thanks for the clarification. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now