Jeremy Posted April 25, 2023 Posted April 25, 2023 This morning we are getting reports of needing to enter reasons for changing sub-statuses where yesterday there was no reason information needed. Something has happened since the last update last night...can this ne looked into please?
AlexTumber Posted April 25, 2023 Posted April 25, 2023 @Jeremy from the release notes for the latest Service Manager update: On Hold Request reason not always mandatory when status set to mandatory {PM00176494} Can I ask if your sub status is configured as mandatory or not? Alex
Jeremy Posted April 25, 2023 Author Posted April 25, 2023 @AlexTumber I have checked it seems that it was mandatory, we didn't believe that is was...I have now updated our sub statuses
Andrew Spice Posted April 25, 2023 Posted April 25, 2023 It would seem today ours have switched to Mandatory bar two "Assigned Service/Incident" and changing "Reason required" wont allow me to save the change (while published?). I'm reluctant to switch to Draft while it's actively in use.
Jeremy Posted April 25, 2023 Author Posted April 25, 2023 @AlexTumber on further investigation any statuses that we added to services appear to all be mandatory now, where previously they were not mandatory.
Jeremy Posted April 26, 2023 Author Posted April 26, 2023 Also I went through yesterday and changed our global statuses to be non-mandatory and this morning they are mandatory again!
Jeremy Posted April 27, 2023 Author Posted April 27, 2023 Can someone help with this, I have included a video of the issue
Steve Giller Posted April 27, 2023 Posted April 27, 2023 It isn't saving (if it was, the popup would close on clicking Save) because the Alternative Customer Label is a mandatory field and is empty.
Jeremy Posted April 27, 2023 Author Posted April 27, 2023 Why do you have to enter a Alternative Name...surely that should be optional? We don't expose this information to the customer so it's a little redundant for us. I have updated this will a full stop which has enabled us to save the status, thanks for the clarification.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now