Alisha Posted May 2, 2023 Share Posted May 2, 2023 Good afternoon, Before Service Manager update (2853), we were able to set a sub-status and have the 'Reason Required' field appear but this wasn't mandatory so we could skip this when not needed. Now the 'Reason Required' field is always mandatory. Please could completing the 'Reason Required' field be optional per sub-status? Many thanks, Alisha Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 2, 2023 Share Posted May 2, 2023 Hi @Alisha Thanks for your post. I think that you just have to toggle the Reason Required setting off. I believe that the reason field is always displayed, but it is this setting that makes it mandatory. Link to comment Share on other sites More sharing options...
Alisha Posted May 3, 2023 Author Share Posted May 3, 2023 Hi @James Ainsworth, If we toggle the 'Reason Required' setting off, then there's no field to enter any comments when needed. Many thanks, Alisha Link to comment Share on other sites More sharing options...
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