jhiggins Posted April 25 Share Posted April 25 Hi If a user logs a call and supplies info/details/screenshots etc none of that preceding detail appears in the ticket response from Hornbill, so the user can’t look back at it. Is this a limitation of Hornbill, or is it possible to adjust settings etc? I have switched the setting on below but it still doesnt show the history of the call when replying to the user. Is there any other options that I have missed to have this feature enabled? Thanks Joe Link to comment Share on other sites More sharing options...
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