Kelvin Posted April 28 Share Posted April 28 I wondered if someone can check my logic and tell me if this is a defect. I have a service called "Test Environment" with Enable Notify Customer If you update the ticket manually through the Request, an email is sent to the customer as an update as expected. However if I set in the Business Process to update the Request timeline and set the visibility to Customer, no email is sent Is this intended? Link to comment Share on other sites More sharing options...
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