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Found 3 results

  1. Hi all, I have to add a new process into our new starter BPM and it is causing me some headaches. Basically all new mobile phones are now paid for by the cost centre who the new staff member is working for. In our procap I have added a simple list of all our cost centres which they need to select from (so far so easy) I also need to know the cost centre owner (which the end user may not know, so asking them is not feasible) So I was going to do another simple list of cost centre owners but cant see a way of adding the info to the call in a way which means the analysts can see it as part of the call info (preferably the questions). I was hoping to do some flow code similar to how I update the call summary with the new starters name but cant see where I can add the info where it will be useful. I assume that I cannot append the question answer with the additional info. Is there a way I can (in the procap) have the answer they select automatically populate another field on the same form with the owner? Or is there a simple way of adding the cost centre owner info into the call? Thanks Dan
  2. When choosing to use the a Simple List as the source for a drop down in the Services 'View Details' form the lists available are those held under collaboration core and not service manager, which appears to be strange as both Services and Requests entities are with the Service Manager Realm. Would it be possible for the lost source to be configurable or set to use the Simple Lists under Service Manager? The reason being is that we already had Simple Lists under Service Manager we use in the progressive capture which have the same values in and we are trying to avoid duplication of lists which have to be maintained. Cheers Martyn
  3. Hi, When creating Simple Lists in Service Manager or Collaboration the order is displayed as entered. However, when using this list in a custom field via Services > Request Configuration > View Details Form > Design and adding to the Incident Details form Configuration, the list items are ordered apparently alphabetically by Name, even though they appear to have a Sequence ID value. This means the options available for selection are not in the correct order. The only way to rectify this is to edit the Label/Name and prefix it with the numeric value. Can you confirm this is a bug please?
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