Impacting customers

[Alisha]

Hello,

When we add customers as Impacted to a request, it currently only shows their full name. Please could we request that it shows their full handle as well or their user ID?

Many thanks,
Alisha

[Alisha]

Is this possible please? If not, please could we request this as an enhancement?

[BobbyB]

This would be quite beneficial, especially for larger organisations where there are multiple same names, having the handle then we can distinguish between staff. @Alisha

 

Thanks,

[Alisha]

Good morning @James Ainsworth @Steve Giller

Could this be considered as an enhancement please?

Many thanks,
Alisha

[Steve Giller]

I've tagged this as an Enhancement.

[Alisha]

Good morning,

Is there any update on being able to see the User ID when Impacting customers please? Being able to see the User ID as well as their first and last name would really help when searching for the customer as we use the User ID to help identify them.

Many thanks,
Alisha

[Steve Giller]

Is this not what you were asking for?

[Alisha]

Sorry @Steve Giller, I wasn't too clear.

We can see the User ID, like in your screenshot, but when it's added to the Timeline, the User ID is missing - we only see the first and last name.

[Steve Giller]

There are more details, including email address, in the Connections panel once they are added.

[Alisha]

We can see the first name and last name in the Connections panel, but no User ID.

[Steve Giller]

I agree, there is no User ID, but the email address will be unique to the User and will identify them.