Alisha Posted January 8, 2021 Share Posted January 8, 2021 Hello, When we add customers as Impacted to a request, it currently only shows their full name. Please could we request that it shows their full handle as well or their user ID? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Alisha Posted June 9, 2021 Author Share Posted June 9, 2021 Is this possible please? If not, please could we request this as an enhancement? Link to comment Share on other sites More sharing options...
BobbyB Posted June 9, 2021 Share Posted June 9, 2021 This would be quite beneficial, especially for larger organisations where there are multiple same names, having the handle then we can distinguish between staff. @Alisha Thanks, Link to comment Share on other sites More sharing options...
Alisha Posted June 28, 2022 Author Share Posted June 28, 2022 Good morning @James Ainsworth @Steve Giller Could this be considered as an enhancement please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steve Giller Posted June 28, 2022 Share Posted June 28, 2022 I've tagged this as an Enhancement. Link to comment Share on other sites More sharing options...
Alisha Posted May 3, 2023 Author Share Posted May 3, 2023 Good morning, Is there any update on being able to see the User ID when Impacting customers please? Being able to see the User ID as well as their first and last name would really help when searching for the customer as we use the User ID to help identify them. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steve Giller Posted May 3, 2023 Share Posted May 3, 2023 Is this not what you were asking for? Link to comment Share on other sites More sharing options...
Alisha Posted May 3, 2023 Author Share Posted May 3, 2023 Sorry @Steve Giller, I wasn't too clear. We can see the User ID, like in your screenshot, but when it's added to the Timeline, the User ID is missing - we only see the first and last name. Link to comment Share on other sites More sharing options...
Steve Giller Posted May 3, 2023 Share Posted May 3, 2023 There are more details, including email address, in the Connections panel once they are added. Link to comment Share on other sites More sharing options...
Alisha Posted May 3, 2023 Author Share Posted May 3, 2023 We can see the first name and last name in the Connections panel, but no User ID. Link to comment Share on other sites More sharing options...
Steve Giller Posted May 3, 2023 Share Posted May 3, 2023 I agree, there is no User ID, but the email address will be unique to the User and will identify them. Link to comment Share on other sites More sharing options...
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