Size of images in email templates

[Adrian Simpkins]

Hi All

Just after some confirmation around the image size for any images we load to the image library / insert into email templates.

Some of our customers have their desktop magnified so when viewing images in emails they are appearing larger than expected. Also some have smaller monitors so again some issues displaying the image correctly in the email. I wanted to just confirm my suspicions that this is a local desktop issue rather than a configuration issue in Hornbill, as I appreciate there is no way to cater for this display differences from desktop to desktop. This has surfaced as some of the customers have highlighted the image is too large in the email, but I suspect they either have a smaller monitor, or they have magnification in place to view the desktop. I just wanted to confirm it is a local issue so I can push back to the customers with issues

I find no issues when viewing these images mainly as I have a large screen and as yet have not had to resort to magnification of the desktop

Many thanks as always

[Jim]

The main thing for email I would say is make sure it's set to a percentage for size opposed to pixels, outlook doesn't seem to do what the pixel size says 

 

[Adrian Simpkins]

Thanks Jim - is this set in Image library or the email template we construct? I could not see % options when I looked over the email template config / Image properties ?

[Steve Giller]

A magnified Desktop will magnify everything, but should not change the proportions relative to each other.
i.e. an image that is the same width as the word "Catamaran" when magnified will be bigger, but still the same width as the word which has also been magnified.

A smaller monitor will actually make everything appear smaller - it's having a lower resolution (which is, of course, often the case with a smaller monitor) that would make things appear bigger, but again this should be in proportion.

For this reason I suspect that @Jim's suggestion is correct. We know that Outlook does not respect the image sizes properly, and for this reason we recommend that images used in email templates are created at the desired size.

[Adrian Simpkins]

Thanks Steve - as I am seeing no issues with the image size in the emails, I will push back to the customers raising it to understand what is going on for them specifically.

Many thanks as always

[Jim]

22 minutes ago, Adrian Simpkins said:

Thanks Jim - is this set in Image library or the email template we construct? I could not see % options when I looked over the email template config / Image properties ?

Hi @Adrian Simpkins you just change it from saying px to % in the width and height boxes

[Adrian Simpkins]

Thanks Jim - I will have a play

Many thanks

[Gerry]

@Adrian Simpkins

as @Jim has rightly eluded to, email templates and embedded images are a bit of an art form, there is an entire industry sector focused on just this because most marketeers need help with getting email formatting right for all the different possible email clients, devices and screen sizes.  It does very much come down to experimentation and testing on all expected devices, platforms and screen sizes, or pay a specialist to do the same, or to make use of their knowledge.   Basically, its not easy, and can be a real pain in the royal A** to get right.  Not much help I know, but what you are battling with is not unusual and honestly not really related to the image library in Hornbill. 

Now the one think I always do is, make sure the images are a in JPG format and make the images natural size *about* the same size you expect to see it on screen, thats always a generally forgiving approach to start with. 
 

Gerry

[Adrian Simpkins]

Thanks for the pointers Gerry - I think the issue is around how people have their desktops setup rather than anything in the image, but I wanted to understand some more around sizing in case I need to make any changes. Currently I am just going to engage with anyone who has this problem so I can understand their setup before making any changes.

Many thanks as always