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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. connect all users as impacted when there is a P1 incident

    By Steffen,
    • 0 replies
    • 722 views

  2. Authorisation tasks

    By lomixture,
    • 12 replies
    • 1.8k views

  3. Issue - Raise new Ticket function

    By J_Tamburrini,   
    • 1 reply
    • 843 views

  4. Allow @analyst mentions in reason for taking request of hold.

    By HHH,   
    • 1 reply
    • 765 views

  5. Reporting in Service Manager

    By Lauren,   
    • 2 replies
    • 963 views

  6. Knowledge Centre

    By Alisha,
    • 0 replies
    • 787 views

  7. Expand Desktop Notifications

    By HHH,   
    • 0 replies
    • 753 views

  8. Share requests

    By Even Lie,
    • 0 replies
    • 797 views

  9. Stage Checklist Validation Failed Error

    By SJEaton,
    • 2 replies
    • 1.1k views

  10. Report on Outstanding Activities

    By Shamaila.Yousaf,
    • 2 replies
    • 902 views

  11. Service Level email notifications setup

    By Lyonel,   
    • 6 replies
    • 1.8k views

  12. Available Display Columns - Last Updated By

    By Alisha,
    • 3 replies
    • 979 views

  13. Reporting on Activities

    By Ann-MarieHolloway,   
    • 2 replies
    • 2.2k views

  14. Catalog Visibility - Included vs. Excluded

    By mojahidm,
    • 10 replies
    • 1.7k views

  15. Notify external email address node failing

    By Michael Risby,
    • 7 replies
    • 1.4k views

  16. Global search for requests

    By P. Nordqvist,
    • 7 replies
    • 1.5k views

  17. Customer Portal - "General Public" Use

    By Jack_Podmore,
    • 1 reply
    • 785 views

  18. 'Loading' when creating requests from emails

    By Claire Holtham,   
    • 5 replies
    • 1.4k views

  19. Emails no longer sending

    By lee mcdermott,
    • 2 replies
    • 1k views

  20. User can't log in

    By Guest Paul Alexander,
    • 15 replies
    • 2k views

  21. Simple Lists - Filter/Search Option

    By Martyn Houghton,   
    • 4 replies
    • 1.3k views

  22. Assets Summary area

    By P. Nordqvist,
    • 3 replies
    • 1k views

  23. Additional options for date/time conditions in custom views/filters

    By Alisha,
    • 2 replies
    • 973 views

  24. Users accessing shared views cannot see the graphs

    By SJEaton,
    • 4 replies
    • 1.3k views

  25. Explorer view not quite working...

    By Guest Paul Alexander,
    • 5 replies
    • 1.5k views
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