'Loading' when creating requests from emails

[Claire Holtham]

Hi there,

I've been getting reports of intermittent 'loading'  errors in the past few weeks since we applied Build: 1364 (26th Oct).

It's the staff on the service desk who get it when creating requests from emails. mostly this works fine, but it's frustrating when it happens.

• pressing f5 makes no difference
• no other Service manager screen was open at the same time.
• last incidence happened to day at 15:15 if you need me to look in  logs.  
• Stu sat there and  waited a full 2 minutes and it didn't load.
• had to close the screen and start again.

ideas please!

[nasimg]

What browser are you using - Chrome works best for us (a bit resource hungry) compared to Internet Explorer

[Claire Holtham]

Thanks Nasim, We're using Internet Explorer 11. Would be interesting to see if that helps. Is there a recommended browser for Service manager??

c

[Victor]

11 minutes ago, Claire Holtham said:

Is there a recommended browser for Service manager??

Chrome

[Victor]

1 hour ago, Claire Holtham said:

I've been getting reports of intermittent 'loading'  errors in the past few weeks

When this happens it would be good if you can capture any messages displayed in the browser dev console. This console can be accessed by pressing F12 on the keyboard... Interested to see if there are any errors of sorts displayed in there...

[Claire Holtham]

I've passed on the advice re Chrome to our first line team, and the request to 'F12' if they experience the 'loading' error .... hopefully that will sort it. 

I'll let you know if it recurs.