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Showing results for tags 'new ticket'.
Good Afternoon All, Does anyone else have issues with the raise new function. As a rule of thumb we tend to use the "raise new" button to open a new ticket, However if you use the drop down next to the raise new button you obviously get the ticket type to raise. If you use this option it seems to follow a different Progressive capture route. ITS REALLY WEIRD AND CONFUSING ME As you can see i am not using any out of the box BPM or P.C for this yet is still gives me two diffrent route depending on how i raise a new ticket ...????
Good afternoon - Please could I ask where in the system we are able to change what shows on this window? We have the system set so it auto assigns to a team but this window is always showing 'Not Assigned' on all jobs. It is causing confusion for the customers and wonder if we can get this resolved? Thanks.