Emails no longer sending

[lee mcdermott]

Hi,

 

The email account configured in Hornbill had its password reset yesterday unknown to me. So all emails had stopped sending. When I found out it had changed I updated the password in the system and tested the connection which was successful. However it appears emails are still not sending?

 

Is there any where else I can check or anywhere else that will need amending to get it working again?

 

thanks

 

lee

[Nanette]

@lee mcdermott this needs to be investigated under a Support request, I'll raise this on your behalf.  For anyone interested, I will come back to this post with a summary of the outcome.

Many thanks, Nanette.

[lee mcdermott]

Hi @Nanette

 

I think I have just sorted it .

 

I had changed the password  but didn't realise there was another entry for it in outbound rules

 

I had only changed it in the shared mailbox setting for inbound.

 

thanks

 

lee