Allow @analyst mentions in reason for taking request of hold.

[HHH]

It would be great to be able to look up the co-workers list, and @ somebody when taking a call off hold to make the update process more efficient. Now we have to take it off hold, and add an additional update, but if we could do it in one go it would be handy!

The same applies to for example reassignment comment field. I could then @ someone that I'm reassigning to somebody else.

[Steven Boardman]

@HHH defiantly a good suggestion, it would be very advantageous.  We have raised a story for this, it will of course need to be prioritised and scheduled and the more community support for this the better as it will help with it's priority.   As this progresses we'll post back here