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User can't log in


Paul Alexander
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@Paul Alexander

You have 5 users assigned to Customer Manager in admin if you navigate to the Home -> Customer Manager -> Application Subscriptions you will see the 5 users these need the Customer Manager roles removed from the accounts before they can log in. You currently have no licences for Customer Manager so the alternative solution is to uninstall the app.

Kind Regards

Trevor Killick

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@Paul Alexander

It looks like you had a trial of 5 licences for Customer Manager that ended on the 18th of July, so this should have been an issue since those trial licences were removed stopping any user that was still associated to one of these roles from logging in until they were removed. 

Kind Regards

Trevor Killick 

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@Paul Alexander

Thanks, we can see something strange going on here the user has the Customer Manager role '''Customer Contract Manager''' and has been licenced for customer manager even though you do not have any licences so shouldn't be able to log in.

We are investigating this issue now on our side to understand exactly what's causing this.

Kind Regards

Trevor Killick

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17 minutes ago, TrevorKillick said:

@Paul Alexander

Thanks, we can see something strange going on here the user has the Customer Manager role '''Customer Contract Manager''' and has been licenced for customer manager even though you do not have any licences so shouldn't be able to log in.

We are investigating this issue now on our side to understand exactly what's causing this.

Kind Regards

Trevor Killick

We had some licenses which Gerry gave us. We've been testing the Service Contracts feature, which was in BETA, and feeding back on how it could be improved etc... You can see posts where I have been providing feedback on it. 

Can access be given back so that we can help continue with testing BETA features, or do I have to now purchase licenses? 

Thanks

Darren 

 

 

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@Darren Rose

Hows things.  I just wanted to check in with you regarding Contracts in Customer Manager.  We are about to take the contracts feature out of beta and want to see if you are using Contracts, and if so how?  Is there anything else you feel is missing from the functionality?  The trials were cancelled because we have started to automate this now as trials were being added and forgotten about.  Customer manager its self is not in beta, there is no charge for Contracts, it is just a feature of Customer Manager.

Please let me know where you are at with it. 

Gerry

 

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